8+ Bar Tab Regret: Reddit's "Forgot to Close" Woes


8+ Bar Tab Regret: Reddit's "Forgot to Close" Woes

The phrase references a specific situation: an individual failing to settle their bill at a drinking establishment, followed by discourse and shared experiences on the social media platform, Reddit. This scenario typically involves an oversight where a patron leaves a bar without paying their outstanding balance, and the subsequent online discussion on Reddit revolves around the ramifications, ethical considerations, and potential resolutions for both the customer and the establishment.

Such occurrences raise questions about personal responsibility, business practices, and the nature of trust between consumers and service providers. The relevant conversations on Reddit often provide insights into the potential consequences for the individual (such as being contacted by the bar or facing legal action), the bar’s perspective on handling the situation (including methods for tracking tabs and pursuing payment), and the broader social implications of forgetting a tab, including the impact on the establishment’s financial stability and reputation. Discussions often involve anecdotes, advice, and diverse opinions on the best course of action.

Given the context, the following explores potential consequences, ethical considerations, and available solutions for the situation, as well as preventative measures that both customers and establishments can take to avoid such incidents in the future. This will cover common discussion themes found within the Reddit community when addressing the “forgotten tab” circumstance.

1. Unpaid Balance

An unpaid balance is the core issue arising from circumstances referenced within the phrase “forgot to close tab at bar reddit.” It directly links customer oversight to potential financial repercussions for the establishment, often sparking discourse regarding responsibility and resolution methods.

  • Source of Financial Strain

    The unpaid balance immediately translates to a reduction in the bar’s expected revenue. This financial strain, while potentially minor in isolation, can accumulate over time, particularly in establishments with frequent instances of forgotten or skipped tabs. Real-world examples include small businesses operating on narrow margins that depend heavily on each transaction. The implication is a direct impact on the bar’s profitability and ability to maintain operations, creating a discussion point on the Reddit platform regarding ethical obligations and fair compensation for services rendered.

  • Trigger for Recovery Efforts

    The existence of an outstanding balance typically initiates efforts by the bar to recover the funds. These efforts can range from simple attempts to contact the customer directly to more formal actions, potentially involving debt collection agencies or legal proceedings, depending on the size of the balance and the bar’s policies. Reddit threads often explore the appropriateness of different recovery tactics, analyzing legal and ethical boundaries when pursuing a customer who genuinely forgot to settle their tab versus one who intentionally avoided payment.

  • Subject of Ethical Debate

    Unpaid balances frequently become the focal point of ethical debates within the “forgot to close tab at bar reddit” context. Discussions revolve around the customer’s responsibility to ensure payment, the bar’s responsibility to track and manage tabs effectively, and the fairness of various recourse options. For example, if the bar failed to provide a clear and accurate bill, Reddit users may argue that the customer bears less responsibility for the oversight. Conversely, deliberate avoidance of payment, regardless of the initial oversight, is generally viewed negatively.

  • Measure of Loss and Liability

    The amount of the unpaid balance serves as a direct measure of the financial loss incurred by the bar and potentially defines the scope of legal liability for the customer. Higher balances may justify more aggressive recovery efforts, while smaller amounts might be written off as a cost of doing business. Reddit threads often speculate on the legal thresholds for pursuing collections or filing small claims suits, and users frequently share personal experiences and legal advice related to resolving unpaid balances of varying amounts.

These facets highlight how the “unpaid balance” incident, the root cause of many “forgot to close tab at bar reddit” scenarios, intertwines financial, ethical, and legal considerations. The ensuing online discussions serve as a platform for analyzing responsibility, exploring recovery methods, and establishing a shared understanding of fairness and accountability within the context of bar transactions.

2. Customer Oversight

Customer oversight forms a critical element in incidents associated with the phrase “forgot to close tab at bar reddit.” It represents the initiating action or inaction that leads to the unpaid balance and subsequent online discussion. This oversight, whether intentional or accidental, transforms a standard transaction into a matter of ethical and financial consequence for both the customer and the establishment. Examples range from simple distractions causing a customer to leave without settling the bill to miscommunication regarding the tab’s status. Understanding customer oversight is paramount because it dictates the circumstances surrounding the unpaid tab and influences the nature of the Reddit-based discussions that follow.

Analyzing customer oversight necessitates consideration of multiple factors. For instance, environmental conditions, such as a crowded bar or a confusing payment process, can contribute to a patron’s forgetfulness. Similarly, individual factors, including intoxication or preoccupation, may diminish a customer’s awareness of their financial obligations. Moreover, the bar’s own policies, such as a lack of clear communication or a reliance on outdated tab management systems, can exacerbate the likelihood of customer oversight. Consider a scenario where a patron, amidst a lively event, believes their associate has already paid the tab, only to discover later, through a Reddit post about the establishment seeking the unpaid balance, that such was not the case.

In conclusion, customer oversight serves as the fundamental catalyst for the “forgot to close tab at bar reddit” phenomenon. The nature and cause of this oversight significantly influence the ethical judgment and potential resolution strategies discussed within the Reddit community. Recognizing the various factors contributing to customer forgetfulness allows for the development of preventive measures by both customers and establishments, ultimately mitigating the risk of unpaid balances and fostering a more transparent and trustworthy environment within the service industry. Ignoring the importance of preventing such oversights neglects a key aspect of the customer experience and contributes to potential financial losses and reputational damage.

3. Bar Responsibility

Bar responsibility plays a pivotal role in the situations described by the phrase “forgot to close tab at bar reddit.” It encompasses the establishment’s obligations in managing customer tabs, preventing oversights, and addressing instances of unpaid balances. Bar responsibility directly influences the likelihood of “forgotten tab” scenarios and shapes the ethical and legal considerations within the subsequent Reddit discussions.

  • Tab Management Systems

    The efficiency and accuracy of a bar’s tab management system are paramount in preventing customers from leaving without settling their bills. Modern point-of-sale (POS) systems that integrate with credit card processing and provide real-time updates significantly reduce the potential for errors. Conversely, reliance on manual systems or outdated technology increases the risk of miscommunication and forgotten charges. For example, a bar using a digital system with automated prompts for closing tabs after a period of inactivity demonstrates a higher level of responsibility than one relying on handwritten notes that are prone to illegibility and loss. The Reddit community often debates the relative merits of different systems and discusses instances where technological failures contributed to forgotten tabs.

  • Clear Communication and Billing Practices

    Clear communication regarding payment options, billing procedures, and the status of open tabs is essential. Bars have a responsibility to ensure that customers are aware of their outstanding balance and understand how to settle their bills. This includes providing itemized receipts, proactively reminding customers to close their tabs, and training staff to handle payment inquiries effectively. Ambiguous pricing, hidden fees, or a lack of transparency in billing practices can lead to misunderstandings and disputes. Reddit threads frequently highlight cases where unclear billing contributed to a forgotten tab, prompting discussions on the importance of honest and transparent communication between the bar and its patrons.

  • Staff Training and Oversight

    Adequately trained staff who are diligent in monitoring open tabs, verifying customer identification, and preventing over-intoxication are crucial. Staff members should be trained to recognize signs of intoxication and to refuse service to patrons who are visibly impaired, reducing the likelihood of impaired judgment leading to a forgotten tab. They should also be vigilant in matching drinks to open tabs and ensuring that all transactions are properly recorded. A bar that invests in comprehensive staff training demonstrates a commitment to responsible service and reduces the risk of both accidental and intentional instances of unpaid balances. Reddit users often share anecdotes about bars where attentive staff proactively prevented forgotten tabs, contrasting them with experiences where inattentiveness contributed to the problem.

  • Implementation of Preventative Measures

    Bars can implement various preventative measures to minimize the risk of forgotten tabs. These measures include requiring a credit card to open a tab, implementing a “last call” reminder system, and actively monitoring customers who appear to be preparing to leave. Some establishments also utilize technology such as table-side payment devices to facilitate quick and easy bill settlement. Bars that proactively implement these measures demonstrate a commitment to responsible business practices and minimize the likelihood of financial loss due to forgotten tabs. Discussions on Reddit often involve brainstorming innovative solutions and sharing best practices for preventing unpaid balances.

These facets underscore that bar responsibility extends beyond simply serving drinks; it encompasses a proactive approach to tab management, clear communication, comprehensive staff training, and the implementation of preventative measures. Neglecting these responsibilities increases the likelihood of situations that lead to the “forgot to close tab at bar reddit” scenario, fostering online discussions regarding ethical obligations and potential solutions for both customers and establishments.

4. Reddit Discussion

The Reddit discussion component within the context of forgot to close tab at bar reddit signifies a digital forum for addressing the implications and consequences of such oversights. The phrase itself often serves as an initiator or search term, directing users to relevant threads where shared experiences, ethical considerations, and potential resolutions are dissected. The Reddit discussion is not merely a reaction to the event; it forms an integral part of the overall scenario, shaping public perception and influencing the actions of both the customer and the establishment. The initial cause, a forgotten tab, creates the effect of online dialogue and community-driven advice. For example, a user might post details of their situation, receiving advice ranging from contacting the bar immediately to negotiating a payment plan. The prominence of these discussions underscores the importance of Reddit as a contemporary arbiter of social norms and acceptable behavior.

Reddit discussions often analyze the ethical dimensions of the situation, weighing the customers responsibility against the bar’s duty to manage tabs effectively. Practical applications of these discussions include providing guidance to individuals facing similar situations, offering legal insights, and suggesting preventative measures for bars and customers. For instance, one common theme involves debating the “right” course of action for a bar owner: should they pursue legal action, post the customer’s image online (a controversial practice), or simply write off the loss? The spectrum of responses found in these threads demonstrates the lack of a universally accepted solution and highlights the role of Reddit as a crowdsourced problem-solving platform. Moreover, legal professionals or individuals with relevant experience often contribute informed opinions, providing users with valuable resources and alternative perspectives.

In summary, the Reddit discussion is a crucial component of the “forgot to close tab at bar reddit” event, transforming a localized incident into a publicly debated matter. The challenges lie in navigating conflicting opinions and verifying the accuracy of information shared within the platform. Understanding the dynamics of these discussions offers valuable insights into public sentiment, ethical considerations, and potential resolutions, thereby influencing the behavior of both customers and establishments and contributing to a more transparent and accountable service industry. The prevalence of these threads confirms Reddit’s increasing influence as a space for mediating disputes and establishing social norms within specific contexts.

5. Ethical Implications

The phrase “forgot to close tab at bar reddit” inherently encompasses several ethical considerations, arising primarily from the intersection of customer responsibility, business practices, and financial transactions. The oversight of a customer neglecting to settle their bar tab presents a scenario where moral obligations on both sides must be evaluated. The customer has a prima facie duty to honor their financial commitment for goods and services consumed. The bar, equally, possesses a responsibility to manage transactions transparently and to communicate effectively with patrons. The failure of either party to uphold these duties gives rise to potential ethical conflicts that warrant examination. An illustrative example would involve a patron who, genuinely forgetting to settle their tab, is subsequently contacted by the bar. The ethical course of action for the customer involves acknowledging the debt and arranging for prompt payment. Conversely, the bar has an ethical obligation to provide evidence of the outstanding balance and to engage in a respectful and professional manner, avoiding accusatory or punitive measures that could damage the customer’s reputation. The Reddit discussions surrounding these scenarios often reveal a spectrum of opinions, highlighting the subjective nature of ethical judgments and the lack of universally accepted solutions.

Further ethical considerations emerge regarding the bar’s response to the unpaid tab. Options range from quietly absorbing the loss as a cost of doing business to pursuing legal action for debt recovery. The ethical implications vary significantly depending on the chosen course of action. Publicly shaming the customer, for instance, through social media posts, might be seen as disproportionate and ethically questionable, even if the customer was genuinely negligent. Similarly, aggressive debt collection tactics, such as contacting the customer’s employer or reporting the debt to credit agencies, could be deemed unethical, particularly if the balance is relatively small. The Reddit community often debates the fairness and appropriateness of these tactics, taking into account the customer’s intentions and the bar’s own management practices.Furthermore, the ethical context shifts if the customer intentionally avoids paying the tab. Deliberate theft of services is generally regarded as morally reprehensible, regardless of the amount involved. However, even in such cases, the bar’s response should adhere to ethical guidelines, avoiding vigilante justice and relying instead on legal and professional channels for redress.

In conclusion, the connection between “ethical implications” and “forgot to close tab at bar reddit” highlights the complexity of seemingly simple financial transactions. Understanding the ethical obligations of both customers and businesses is crucial for resolving disputes fairly and maintaining a climate of trust within the service industry. The challenge lies in balancing the need for financial accountability with the principles of respect, proportionality, and transparency. The Reddit discussions surrounding these events serve as a valuable resource for exploring the nuances of ethical decision-making and for promoting a more responsible and ethical approach to bar transactions.

6. Financial Loss

Financial loss represents a direct and quantifiable consequence of scenarios encapsulated by “forgot to close tab at bar reddit.” It signifies a tangible reduction in revenue for the establishment, stemming from a customer’s failure to settle their account. The absence of payment directly impacts the bar’s profitability, potentially affecting its ability to cover operational expenses, compensate employees, and reinvest in the business. Consider a small, independently owned bar operating on thin margins. A series of unpaid tabs, even relatively small amounts, can accumulate over time, eroding profitability and potentially threatening the bar’s financial viability. The financial loss, therefore, is not merely an isolated incident but a component that can have cascading effects on the business’s sustainability. The scale of the financial loss is usually defined by the monetary value of the unpaid tab, encompassing the cost of beverages consumed, potential lost profits, and administrative expenses associated with attempting to recover the funds.

The impact of financial loss can extend beyond immediate revenue reduction. Unpaid tabs necessitate the allocation of resources to recovery efforts, diverting staff time and administrative costs from other essential tasks. Depending on the bar’s policies and the size of the unpaid balance, these efforts might involve contacting the customer directly, engaging debt collection agencies, or pursuing legal action. Each of these approaches entails additional expenses that further compound the financial loss. Moreover, recurring instances of unpaid tabs can contribute to a sense of mistrust and insecurity among staff, potentially impacting morale and productivity. As an example, bartenders might become overly cautious in serving customers, potentially alienating legitimate patrons and negatively affecting the overall atmosphere of the establishment. The frequency and magnitude of financial losses due to forgotten tabs can thus necessitate operational adjustments, such as implementing stricter payment policies, requiring credit card authorization for open tabs, or investing in more sophisticated tab management systems. These measures, while intended to mitigate financial risks, can also incur upfront costs and potentially affect the customer experience.

In summary, the connection between financial loss and “forgot to close tab at bar reddit” is direct and consequential. The unpaid balance represents a tangible financial detriment to the establishment, potentially affecting its profitability, operational efficiency, and long-term sustainability. Understanding the multifaceted impacts of this financial loss is crucial for bars in developing effective strategies for preventing forgotten tabs, managing customer accounts responsibly, and mitigating the negative financial ramifications of these oversights. The challenge for bars lies in finding a balance between implementing measures to protect their financial interests and maintaining a welcoming and customer-friendly environment.

7. Reputational Risk

The phrase “forgot to close tab at bar reddit” highlights the inherent reputational risk for both the customer and the establishment. A customer accused of neglecting to pay their bill faces potential damage to their social standing, particularly if the matter becomes public. Similarly, the bar risks damaging its reputation if it handles the situation poorly, regardless of the customer’s intentions. The cause and effect are intertwined; a poorly managed forgotten tab incident can quickly escalate into a public relations issue, fueled by social media and online forums like Reddit. The importance of reputational risk as a component is significant: in today’s interconnected world, online reviews and social media discussions wield considerable influence over consumer behavior. For example, consider a bar that publicly shames a customer for a relatively small unpaid tab. While the bar may believe it is sending a message about accountability, the ensuing backlash on social media could deter potential patrons, outweighing the financial gain from recovering the initial debt.

Further analysis reveals that reputational risk is not limited to isolated incidents. A pattern of mishandling similar situations or a perceived lack of transparency in billing practices can create a lasting negative impression. Practical applications of this understanding involve bars proactively managing their online reputation by responding to reviews, addressing customer concerns publicly, and demonstrating a commitment to fair and ethical business practices. Moreover, implementing clear and transparent tab management systems, training staff to handle payment discrepancies professionally, and avoiding public accusations can mitigate the risk of reputational damage. Conversely, customers can safeguard their reputation by promptly addressing any oversight, communicating openly with the bar, and avoiding confrontational behavior. Consider the opposite scenario: a customer who immediately apologizes for the oversight and remits payment is less likely to face public scrutiny or reputational harm.

In conclusion, the connection between “reputational risk” and “forgot to close tab at bar reddit” demonstrates the far-reaching consequences of seemingly minor financial oversights. Understanding and managing this risk is crucial for both customers and establishments. The challenges lie in balancing the need for accountability with the principles of fairness, transparency, and respect. The broader theme is the increasing importance of online reputation management in a digital age where information spreads rapidly and public perception can significantly impact financial success and social standing.

8. Legal Recourse

The phrase “forgot to close tab at bar reddit” often implicates the potential for legal recourse, representing the legal avenues available to a bar owner seeking to recover an unpaid debt resulting from a customer’s oversight. The existence of a contractual agreement, albeit often implied rather than explicit, between the customer and the establishment establishes a basis for legal action. The bar provides goods and services, and the customer incurs an obligation to pay for them. The customer’s failure to fulfill this obligation constitutes a breach of contract, albeit often a minor one. The importance of legal recourse as a component stems from its function as a last resort for recovering losses and enforcing contractual obligations. For example, a bar owner who has exhausted all other means of collecting payment may choose to file a claim in small claims court. This action is predicated on the legal principle that individuals are obligated to honor their financial commitments. In cases of deliberate refusal to pay, a bar might also pursue charges of theft of services, although this is less common for unintentional oversights. The decision to pursue legal action involves a cost-benefit analysis, considering the amount of the unpaid debt, the likelihood of success, and the potential for negative publicity.

Further analysis reveals that the availability and practicality of legal recourse depend on various factors. These factors include the amount of the debt, the strength of the evidence, and the jurisdiction’s laws governing debt collection. Practical applications of this understanding include bars maintaining detailed records of customer tabs, implementing clear payment policies, and providing customers with documented receipts. These measures strengthen the bar’s legal position should it choose to pursue legal action. Moreover, bars should be aware of their legal rights and obligations, including the procedures for filing claims and the limitations on debt collection practices. Customers, similarly, should understand their legal responsibilities and the potential consequences of failing to pay for goods and services. Consider a scenario where a bar owner sues a customer for an unpaid tab of \$50. While the bar may have a legal right to recover the debt, the cost of pursuing legal action, including court fees and attorney’s fees, might outweigh the financial benefit. In such cases, the bar owner might choose to write off the debt as a business loss or pursue alternative methods of resolution, such as mediation.

In conclusion, the connection between legal recourse and “forgot to close tab at bar reddit” underscores the importance of understanding the legal framework governing customer transactions and debt collection. The challenges lie in balancing the need for financial accountability with the principles of proportionality, fairness, and cost-effectiveness. The broader theme highlights the role of the legal system in resolving disputes and enforcing contractual obligations, even in seemingly minor cases. Bars and customers should be aware of their legal rights and responsibilities to navigate these situations effectively and to minimize the risk of legal conflict.

Frequently Asked Questions

This section addresses common inquiries and concerns arising from the phrase “forgot to close tab at bar reddit,” offering clarity on responsibilities, potential consequences, and appropriate actions for both customers and establishments.

Question 1: What are the potential legal ramifications for a customer who forgets to close their tab at a bar?

The legal ramifications can range from a simple demand for payment to a lawsuit in small claims court. The likelihood of legal action depends on the amount owed, the bar’s policies, and the customer’s response to initial contact. In cases of deliberate avoidance of payment, charges of theft of services may be considered, though this is less common for unintentional oversights.

Question 2: What responsibility does a bar have in preventing customers from forgetting to close their tabs?

A bar has a responsibility to manage tabs effectively, communicate clearly with customers regarding their balances, and implement preventative measures such as requiring credit card authorization or using point-of-sale systems with automated prompts. Negligence in these areas can mitigate a customer’s responsibility for an oversight.

Question 3: Is it ethical for a bar to publicly shame a customer for forgetting to close their tab?

Publicly shaming a customer is generally considered unethical, regardless of the customer’s intentions. Such actions can be disproportionate to the offense and can damage both the customer’s reputation and the bar’s own public image. More professional and private methods of communication are preferred.

Question 4: If a customer disputes the amount owed on a forgotten tab, what recourse is available?

The customer should communicate with the bar to resolve the discrepancy. Providing documentation or evidence to support the dispute is advisable. If a resolution cannot be reached, the customer may consider seeking legal advice or filing a complaint with a consumer protection agency.

Question 5: What are some practical steps customers can take to avoid forgetting to close their tabs?

Customers can request a receipt at regular intervals, confirm the balance before leaving, and pay in cash to avoid accumulating a large tab. Additionally, customers can set reminders on their phones or utilize tab-tracking apps.

Question 6: What impact can Reddit discussions have on the outcome of a “forgotten tab” situation?

Reddit discussions can significantly influence public perception and exert pressure on both the customer and the bar. The online forum can serve as a source of advice, support, and even public shaming, potentially impacting the resolution of the issue and the reputations of those involved.

These FAQs underscore the complexities surrounding unpaid bar tabs and the importance of responsible behavior from both customers and establishments. Open communication, transparent practices, and a commitment to ethical conduct are crucial for resolving such situations fairly and amicably.

The discussion now transitions to preventative measures that both customers and bars can implement to minimize the occurrence of these situations.

Tips

The following guidelines offer actionable strategies for both customers and establishments to reduce the occurrence of unpaid bar tabs and the ensuing complications often discussed online. These are framed within the context of responsible financial and business practices.

Tip 1: Establish Clear Payment Expectations. Establishments should communicate payment expectations explicitly upon opening a tab. This may include stating accepted payment methods, automatic gratuity policies for large groups, and the procedure for closing a tab. Customers, reciprocally, should clarify any uncertainties regarding payment procedures upfront.

Tip 2: Request Itemized Receipts Periodically. Customers are advised to request itemized receipts at regular intervals during their visit. This allows for proactive monitoring of charges and reduces the likelihood of discrepancies or forgotten items. Establishments should readily provide such receipts upon request.

Tip 3: Implement Tab Reminders. Establishments are encouraged to implement a system for reminding customers to close their tabs, particularly as closing time approaches. This can include verbal reminders from staff or automated prompts on point-of-sale systems. Customers should be attentive to these reminders and proactively settle their accounts.

Tip 4: Utilize Secure Tab Management Systems. Establishments should invest in secure and reliable tab management systems, preferably those integrated with point-of-sale technology. These systems reduce the risk of errors, provide real-time updates on outstanding balances, and facilitate efficient payment processing. Customers benefit from increased accuracy and transparency in billing.

Tip 5: Employ Credit Card Authorization. Requiring a credit card authorization upon opening a tab provides security for the establishment and encourages responsible spending from the customer. This practice serves as a safeguard against forgotten tabs and simplifies the payment process.

Tip 6: Designate a Payment Coordinator (for Groups). When visiting in a group, designate a payment coordinator responsible for ensuring the tab is settled. This reduces the risk of miscommunication or assumptions about payment responsibilities. The designated coordinator should verify the final bill with the establishment before payment.

Tip 7: Monitor Intoxication Levels Responsibly. Establishments have a responsibility to monitor intoxication levels and refuse service to visibly impaired patrons. Excessive intoxication can impair judgment and increase the likelihood of forgotten tabs. Customers should be mindful of their alcohol consumption and avoid excessive intoxication.

Tip 8: Review Bank Statements Regularly. Customers should review their bank and credit card statements regularly to identify any unauthorized or incorrect charges. Discrepancies should be reported to the establishment and the financial institution promptly.

Adherence to these guidelines promotes responsible financial practices, reduces the incidence of unpaid bar tabs, and fosters a more transparent and trustworthy environment for both customers and establishments.

The subsequent section will provide a comprehensive conclusion, summarizing the key themes explored and offering final recommendations.

Conclusion

The phrase “forgot to close tab at bar reddit” serves as a microcosm reflecting broader issues of financial responsibility, ethical conduct, and reputational management within the service industry. The exploration of this seemingly trivial scenario reveals the complex interplay between customer obligations, business practices, and the influence of online communities. Key points include the tangible financial losses for establishments, the ethical implications for both parties, the potential for reputational damage, and the possible legal avenues for resolution. The discussions within online forums like Reddit highlight the social dimensions of these incidents, shaping public perception and influencing behavior.

Ultimately, the recurrent situations encapsulated by “forgot to close tab at bar reddit” underscore the need for proactive measures from both customers and establishments. Transparent communication, responsible tab management, and a commitment to ethical conduct are essential for mitigating the risks and fostering a more trustworthy environment. As digital platforms continue to shape consumer behavior and public discourse, a focus on these principles becomes increasingly critical for sustaining successful and reputable businesses. The responsibility for ensuring a smooth and ethical transaction lies with both the provider and the consumer.