The phrase signifies discussions and information available on a popular online forum regarding a specific category of products offered by a major e-commerce platform. These products, sold under a particular designation, have been inspected and refurbished before being offered to consumers. The online forum serves as a space for users to share experiences, reviews, and opinions related to the quality and value proposition of purchasing these items.
The significance of discussions on this topic lies in the ability of potential buyers to access user-generated content. Such information can offer valuable insights beyond the standardized descriptions provided by the e-commerce platform. This, in turn, empowers consumers to make more informed purchasing decisions, mitigating risks associated with buying pre-owned or refurbished goods. Furthermore, this forum often highlights potential savings compared to buying new products, attracting budget-conscious shoppers.
The following sections will delve into the factors driving user discussions, the typical concerns raised, and the overall sentiment expressed regarding these specific product offerings on the aforementioned online forum. Examining these aspects is vital for understanding the consumer perception and the actual value provided by this sales model.
1. Product Condition Variability
Product condition variability is a core topic within “amazon renewed premium reddit” discussions. The advertised “like-new” or “excellent” condition often conflicts with user experiences, with reported instances of cosmetic imperfections, minor scratches, or even internal component degradation. This variance undermines the perceived value proposition, creating uncertainty for potential buyers. The effect of this variability is a generalized distrust, necessitating careful scrutiny of individual product listings and seller ratings. A recurring example involves users receiving laptops or smartphones with battery health significantly below advertised levels, directly impacting usability and longevity.
The importance of understanding product condition variability stems from its direct influence on customer satisfaction. The expectation of a “premium” experience is contradicted when the item deviates significantly from the promised standard. The cause of this inconsistency can be attributed to inconsistent refurbishment processes among different sellers or inherent limitations in restoring used electronics to original factory specifications. Furthermore, the lack of standardized grading criteria contributes to subjective assessments, leading to disparities between seller descriptions and customer perceptions. Addressing this issue requires enhanced quality control measures and transparent grading protocols.
In summary, product condition variability represents a significant challenge to the overall integrity of these product offerings. The practical significance of recognizing this variability lies in enabling consumers to make informed purchasing decisions, adjusting their expectations and weighing the potential risks against the discounted prices. Mitigating these risks requires due diligence, scrutinizing seller ratings, examining product images, and carefully reviewing user feedback available on the online forum and elsewhere. Failure to acknowledge this variability often results in dissatisfaction and undermines the credibility of the program as a whole.
2. Warranty Claim Experiences
Warranty claim experiences represent a crucial aspect of discussions within “amazon renewed premium reddit,” influencing user perception and purchase decisions. The ability to successfully navigate warranty processes directly impacts the overall value proposition of purchasing refurbished goods. The following points detail key facets of these experiences as voiced on the forum.
-
Ease of Initiating Claims
User accounts frequently detail varying degrees of difficulty in initiating warranty claims. Some users report a streamlined process through the e-commerce platform’s customer service channels, while others encounter obstacles such as difficulty locating contact information or navigating complex claim submission procedures. Examples include prolonged waiting times for responses from customer support, requests for excessive documentation, or confusion regarding the eligibility of specific product defects under the warranty terms. These factors heavily influence the perceived convenience and reliability of the warranty.
-
Resolution Speed and Effectiveness
The speed and effectiveness of resolving warranty claims significantly shape user satisfaction. Reports range from swift replacements or repairs to extended delays and unsatisfactory outcomes. A recurring concern involves instances where users are required to ship defective items back to the seller or manufacturer, only to face protracted evaluation periods or denial of coverage due to alleged user damage. Successful resolutions, on the other hand, involve prompt replacements, refunds, or professional repair services, reinforcing trust in the warranty and the platform’s commitment to customer satisfaction.
-
Communication Clarity and Transparency
Clear and transparent communication throughout the warranty claim process is essential for building user confidence. Many “amazon renewed premium reddit” discussions highlight instances of ambiguous communication from customer support representatives, leading to confusion regarding claim status, repair timelines, or return shipping instructions. Conversely, positive experiences often involve proactive communication, detailed explanations of claim decisions, and readily available updates on the progress of repairs or replacements. Transparency builds trust and manages user expectations, even in cases where the claim outcome is not ideal.
-
Third-Party Seller Compliance
A significant subset of these product offerings are sold by third-party sellers, adding another layer of complexity to warranty claim experiences. User reports indicate variability in the responsiveness and cooperation of these sellers in honoring warranty obligations. Some sellers promptly address warranty claims and provide satisfactory resolutions, while others exhibit reluctance to fulfill their obligations, necessitating intervention from the e-commerce platform’s customer support team. The consistency of third-party seller compliance directly impacts the overall reliability of the warranty and the perceived risk associated with purchasing from those vendors.
These facets collectively illustrate the importance of warranty claim experiences within the context of “amazon renewed premium reddit.” User testimonials highlight the critical role of a smooth, transparent, and effective warranty process in ensuring customer satisfaction and justifying the purchase of refurbished goods. Discrepancies in these experiences can significantly impact consumer confidence and influence future purchasing decisions. Consequently, the e-commerce platform’s ability to maintain consistent and reliable warranty support is essential for the continued success and credibility of its refurbished product program.
3. Seller Reliability Assessments
Seller reliability assessments are a cornerstone of discussions on “amazon renewed premium reddit.” The variability in seller performance directly impacts the overall purchasing experience for refurbished products. Therefore, scrutiny of seller metrics and user reviews forms a significant portion of the forum’s content.
-
Feedback Score Analysis
Feedback scores, representing the cumulative ratings provided by past buyers, are meticulously analyzed by forum participants. High positive feedback percentages generally indicate consistent product quality and customer service. However, users often delve deeper, scrutinizing recent reviews to identify potential trends or anomalies. A sudden drop in positive feedback may signal issues with inventory management, product quality control, or shipping practices. Examples include noting consistent complaints about damaged packaging or misrepresented product conditions associated with specific sellers. The impact of this analysis is that potential buyers become more discerning, weighing the overall feedback score against the specific nature of recent complaints.
-
Review Content Scrutiny
Beyond numerical scores, the actual content of user reviews provides invaluable qualitative data. Users on “amazon renewed premium reddit” extract detailed information regarding the accuracy of product descriptions, the responsiveness of customer service representatives, and the effectiveness of return policies. Patterns of negative reviews mentioning undisclosed cosmetic damage, delayed shipping, or difficulty obtaining refunds are carefully noted. Conversely, positive reviews highlighting prompt communication, accurate product representation, and hassle-free returns bolster confidence in a particular seller. An example involves compiling a list of sellers consistently praised for their meticulous packaging and detailed product descriptions, effectively establishing a preferred vendor list within the forum.
-
Seller Communication Patterns
The responsiveness and clarity of seller communication serve as indicators of reliability. Forum users often share their experiences interacting with sellers before and after purchase. Prompt and informative replies to pre-sale inquiries, clear explanations of product specifications, and proactive communication regarding shipping updates are viewed as positive signals. Conversely, delayed or evasive responses, ambiguous answers, or a lack of willingness to address customer concerns raise red flags. For example, screenshots of email exchanges demonstrating a seller’s unwillingness to honor a warranty or address a legitimate product defect are frequently shared within the forum, serving as cautionary tales for other users.
-
Warranty and Return Policy Enforcement
The consistent and fair enforcement of warranty and return policies is a critical factor in assessing seller reliability. Users on “amazon renewed premium reddit” closely monitor reports of sellers who attempt to circumvent their obligations, such as denying valid warranty claims, imposing unreasonable restocking fees, or failing to process returns in a timely manner. Conversely, sellers who readily honor their commitments and provide hassle-free returns garner positive attention and build trust within the community. Examples include documenting instances where sellers have refused to accept returns for defective products or have charged excessive fees for returns deemed to be the seller’s fault. These experiences directly influence the perception of seller integrity and inform future purchasing decisions.
These facets underscore the integral role of seller reliability assessments within the discussions on “amazon renewed premium reddit.” By collectively analyzing feedback scores, scrutinizing review content, evaluating communication patterns, and monitoring warranty enforcement, users aim to mitigate the risks associated with purchasing refurbished products. The shared knowledge and insights serve to empower consumers, enabling them to make more informed choices and navigate the complexities of the refurbished goods market. The cumulative effect of these assessments is a heightened awareness of seller performance and a greater emphasis on accountability within the e-commerce ecosystem.
4. Price Versus New Alternatives
The consideration of price relative to new product alternatives forms a critical juncture in the decision-making process for individuals participating in “amazon renewed premium reddit.” The core value proposition revolves around obtaining items at a reduced cost compared to their brand-new counterparts; however, the economic advantage must be weighed against potential trade-offs in condition, warranty coverage, and overall reliability.
-
Initial Cost Savings
The primary driver for considering these product options is the prospect of upfront cost savings. Refurbished or pre-owned items typically exhibit a lower price point than their new equivalents, sometimes significantly so. This disparity allows consumers to acquire desired products within a constrained budget or allocate funds to other priorities. The forum discussions often center on quantifying these savings as a percentage of the new product price and assessing whether the discount adequately compensates for potential risks. Examples include users showcasing instances where a particular electronic device can be purchased at 30-40% off its original MSRP through these offerings, prompting debate on the acceptable level of cosmetic imperfections or functional limitations at that price point.
-
Total Cost of Ownership
Beyond the initial purchase price, users on “amazon renewed premium reddit” frequently evaluate the total cost of ownership. This includes factoring in the potential for repairs, battery replacements, or other maintenance expenses that may arise due to the pre-owned nature of the product. The availability and cost of extended warranties are also considered, as they can mitigate the financial risk associated with unforeseen failures. Discussions often involve comparing the price of a renewed item plus an extended warranty against the price of a new item with its standard warranty, to determine the most economically sound option. The implications of this analysis are that seemingly attractive initial savings can be offset by subsequent expenses, requiring careful assessment of long-term costs.
-
Perceived Value and Risk Tolerance
The assessment of price versus new alternatives is inherently subjective, influenced by individual perceptions of value and tolerance for risk. Some consumers prioritize cost savings above all else, willingly accepting minor cosmetic flaws or reduced battery life in exchange for a lower price. Others place a higher value on the peace of mind associated with a new product and its full warranty, opting to pay a premium for guaranteed performance and longevity. The forum provides a platform for users to share their personal risk assessments and justify their purchasing decisions, often highlighting the trade-offs they were willing to make. Examples include users admitting to purchasing a renewed item despite known imperfections, rationalizing that the savings outweighed the potential inconvenience. The dynamics of risk tolerance are exposed as critical factors of consumer behavior.
-
Depreciation and Resale Value
Considerations of depreciation and potential resale value also factor into the price comparison equation. New products typically depreciate rapidly upon purchase, while the depreciation curve for renewed or pre-owned items may be less steep. This is especially relevant for electronics and other durable goods. The forum discussions sometimes include analyses of historical resale values for specific models, attempting to predict how well a renewed item will retain its value over time. This information can inform purchasing decisions, particularly for users who anticipate upgrading or selling their device in the future. The consideration of resale value represents a strategic element in assessing the long-term economic advantages of a renewed product.
In summary, the intersection of “Price Versus New Alternatives” and “amazon renewed premium reddit” involves a multifaceted evaluation that extends beyond simple cost comparisons. Factors such as total cost of ownership, perceived value, risk tolerance, and depreciation all contribute to the decision-making process. The online forum serves as a valuable resource for gathering information, sharing experiences, and navigating the complexities of this economic trade-off. The collective insights shared on the platform empower consumers to make more informed purchasing decisions, balancing the allure of cost savings with the potential risks inherent in buying pre-owned or refurbished goods.
5. Hidden Defects Discovery
The revelation of concealed flaws after the purchase of a refurbished item is a recurring theme within “amazon renewed premium reddit” discussions. These previously undetected issues undermine the initial perception of value and contribute to user dissatisfaction. The causes range from inadequate pre-sale inspection processes to latent hardware degradation not readily apparent during brief testing periods. The importance of “Hidden Defects Discovery” as a component of “amazon renewed premium reddit” lies in its ability to highlight the inherent risks associated with purchasing pre-owned electronics, even those marketed as “premium” or “renewed.” An example involves users reporting the discovery of screen burn-in on OLED displays only after several weeks of use, a defect not easily detected during initial inspection. The practical significance of this understanding is the need for heightened vigilance and comprehensive testing by consumers upon receipt of such items, extending beyond surface-level assessments.
Further analysis reveals that the nature of hidden defects varies significantly depending on the product category. For laptops and desktops, common reports include degraded battery health, malfunctioning ports, and intermittent hardware failures. With smartphones, issues such as ghost touch, speaker distortion, and camera malfunctions are prevalent. The presence of these defects often necessitates costly repairs or replacements, effectively negating the initial cost savings associated with purchasing a refurbished item. Real-world examples include users detailing their experiences attempting to claim warranty coverage for hidden defects, often encountering bureaucratic hurdles or denial of claims based on ambiguous policy interpretations. The practical application of this knowledge translates into a need for prospective buyers to thoroughly research the specific failure points common to a given product model and to prioritize sellers offering robust warranty coverage.
In conclusion, the connection between “Hidden Defects Discovery” and “amazon renewed premium reddit” underscores the inherent challenges and potential pitfalls associated with purchasing refurbished electronics. The discovery of concealed flaws represents a primary source of user frustration and highlights the importance of rigorous pre-purchase assessment and the selection of reputable sellers with transparent warranty policies. Addressing this issue requires both enhanced quality control measures by sellers and increased consumer awareness of the potential risks. Ultimately, managing the expectation of potential hidden defects is a crucial factor in determining satisfaction with this purchasing model.
6. Customer Support Interactions
The quality and efficacy of assistance provided by customer service representatives hold considerable sway in user experiences documented on “amazon renewed premium reddit.” These interactions often determine the resolution of product-related issues, directly influencing overall satisfaction with purchases made through the program. The following points outline critical facets of customer support encounters, as reported by users on the online forum.
-
Responsiveness and Availability
The speed and accessibility of customer support channels are frequently cited as key determinants of satisfaction. Users report experiences ranging from near-instantaneous responses via chat or phone to prolonged delays in email communication. The perceived availability of support, including operating hours and ease of reaching a live representative, significantly impacts user perceptions of the platform’s commitment to customer service. Examples include users sharing screenshots of extended wait times for chat support or highlighting difficulties in connecting with a representative capable of addressing their specific issue. The timeliness of responses directly correlates with user frustration levels.
-
Problem Resolution Effectiveness
The capacity of customer support representatives to effectively resolve product-related problems is a crucial factor in user assessments. Positive experiences often involve prompt and accurate diagnoses of issues, followed by appropriate solutions such as replacements, refunds, or repairs. Conversely, negative experiences frequently involve misdiagnoses, ineffective troubleshooting steps, or repeated transfers to different representatives without resolution. Examples include users detailing instances where customer support personnel have misinterpreted product defects or have provided inaccurate information regarding warranty coverage. The efficacy of problem resolution is central to building trust in the program.
-
Policy Interpretation Consistency
The consistent application of warranty and return policies is a recurring theme in “amazon renewed premium reddit” discussions. Disparities in policy interpretation among different customer support representatives can lead to user frustration and distrust. Instances where users are initially denied coverage for a valid claim, only to have the decision reversed upon escalation, are often documented. The perceived fairness and transparency of policy enforcement directly influences user confidence in the platform’s commitment to honoring its guarantees. Examples include users reporting inconsistent application of restocking fees or disputes over the definition of “cosmetic damage.” Consistent policy interpretation fosters a sense of equity and predictability.
-
Escalation Process Transparency
The clarity and efficiency of the escalation process are vital for addressing complex or unresolved issues. Users often seek to escalate their cases when initial attempts at resolution prove unsatisfactory. The transparency of this process, including the criteria for escalation, the expected timelines, and the contact information for higher-level support personnel, significantly impacts user perceptions of fairness and accountability. Examples include users sharing information regarding effective strategies for escalating unresolved issues or providing contact information for specialized support teams. A well-defined and transparent escalation process provides a mechanism for resolving complex problems and maintaining user confidence.
These facets collectively emphasize the critical role of customer support interactions in shaping user experiences within the context of “amazon renewed premium reddit.” Consistent, responsive, and effective customer support can mitigate the risks associated with purchasing refurbished goods, fostering trust and encouraging repeat business. Conversely, negative customer support encounters can erode confidence and undermine the value proposition of the program. Therefore, the e-commerce platform’s commitment to providing exceptional customer service is essential for the continued success and credibility of its refurbished product offerings.
7. Return Policy Enforcement
The consistent and equitable application of return policies represents a crucial factor influencing user perception of reliability within the sphere of “amazon renewed premium reddit.” Dissatisfaction frequently arises from inconsistencies or perceived unfairness in the handling of return requests, directly impacting confidence in the value proposition of purchasing refurbished items.
-
Adherence to Stated Return Window
The adherence to advertised return windows, typically 30 or 90 days, forms the baseline expectation for consumers. Instances where returns are denied based on alleged expiration of the return window, despite evidence to the contrary, generate considerable negative sentiment. Real-world examples include users providing screenshots of order confirmation dates and return request submission timestamps, demonstrating compliance with the stated policy, yet facing rejection. The implication is a perceived breach of contract and a questioning of the platform’s commitment to honoring its published terms.
-
Condition Assessment Upon Return
The evaluation of returned items for damage or discrepancies represents a significant point of contention. Users report instances where returns are rejected due to alleged user-inflicted damage, even in cases where the damage predated the purchase or occurred during shipping back to the seller. This assessment often relies on subjective judgments and can lead to disputes over responsibility for the item’s condition. Examples encompass situations where users claim to have received a defective item and initiated a return, only to have the return denied based on claims of physical damage purportedly caused by the user. Such occurrences fuel distrust and raise concerns about the fairness of the evaluation process.
-
Restocking Fee Application
The imposition of restocking fees for returned items, particularly those deemed defective or misrepresented, constitutes a source of user dissatisfaction. While restocking fees may be permissible under certain circumstances, their application to returns arising from seller error or product defects erodes consumer confidence. Reports indicate instances where users are charged restocking fees for returning items that were not as described or that failed to function as advertised. The ethical implications of charging such fees in these situations are frequently debated within the online forum.
-
Dispute Resolution Mechanisms
The availability and effectiveness of dispute resolution mechanisms serve as a critical safeguard for consumers encountering difficulties with return policy enforcement. When initial attempts at resolution with the seller or customer service are unsuccessful, users often seek recourse through formal dispute channels, such as filing claims or initiating chargebacks with their credit card companies. The ease of accessing these dispute mechanisms and the fairness of their adjudication processes significantly impact user perceptions of the platform’s commitment to protecting consumer rights. Examples include users detailing successful outcomes achieved through credit card chargebacks after encountering intransigence from the seller and the platform’s customer support team.
These interconnected elements underscore the pivotal role of return policy enforcement in shaping user experiences within the context of “amazon renewed premium reddit.” Consistent, transparent, and equitable application of return policies fosters trust and encourages repeat purchases. Conversely, perceived unfairness or inconsistencies in the handling of returns erode confidence and undermine the value proposition of purchasing refurbished items. The cumulative effect of these experiences directly influences consumer sentiment and impacts the overall credibility of the platform’s refurbished product program. Consequently, stringent adherence to established return policies and the provision of effective dispute resolution mechanisms are essential for maintaining user satisfaction and sustaining the long-term viability of the initiative.
Frequently Asked Questions Regarding Refurbished Products on Online Forums
The following section addresses common inquiries and clarifies prevalent misconceptions concerning refurbished products as discussed on online forums. The information presented aims to provide a comprehensive understanding of this marketplace.
Question 1: What defines a “premium” refurbished item, and how does it differ from a standard refurbished product?
The term “premium” in the context of refurbished goods generally denotes a product that has undergone a more rigorous inspection and restoration process. Premium refurbished items typically exhibit minimal to no cosmetic imperfections and may include extended warranty coverage. Standard refurbished products may have visible cosmetic flaws and offer a shorter warranty period.
Question 2: Are the warranty terms for refurbished products identical to those offered for new products?
Warranty terms for refurbished products typically differ from those offered for new items. Refurbished products often carry a limited warranty, covering defects in workmanship or materials for a specified period. It is essential to review the warranty terms carefully before making a purchase, noting the coverage period and any exclusions.
Question 3: What steps should a consumer take upon receiving a refurbished item to ensure its functionality and condition align with expectations?
Upon receipt of a refurbished item, a thorough inspection is recommended. This should include verifying the functionality of all features, examining the product for cosmetic imperfections, and confirming that all accessories are included. Any discrepancies should be reported to the seller immediately.
Question 4: How can one ascertain the reliability of a seller offering refurbished products through an online marketplace?
Seller reliability can be assessed by examining feedback scores, scrutinizing customer reviews, and evaluating the seller’s communication patterns. A history of positive feedback and prompt, informative communication suggests a reliable seller. Conversely, negative reviews and unresponsive communication may indicate potential issues.
Question 5: What recourse is available to a consumer who receives a refurbished product with undisclosed defects?
In the event of receiving a refurbished product with undisclosed defects, the consumer should first contact the seller to seek a resolution. If the seller is unresponsive or unwilling to address the issue, the consumer may file a claim with the online marketplace or initiate a chargeback with their credit card company.
Question 6: Do refurbished products typically include all original accessories and packaging?
Refurbished products may or may not include all original accessories and packaging. The product listing should clearly specify which accessories are included. In some cases, generic or compatible accessories may be provided in lieu of the original items. The absence of original packaging is common for refurbished products.
The information provided aims to assist in navigating the intricacies of purchasing refurbished products, promoting informed decision-making and mitigating potential risks.
The following sections will explore specific strategies for maximizing value when purchasing refurbished electronics.
Strategies for Optimizing Refurbished Purchases
The subsequent recommendations are derived from extensive discussions on platforms such as “amazon renewed premium reddit.” These guidelines are intended to aid in maximizing value and minimizing risks associated with purchasing refurbished electronics.
Tip 1: Diligently Review Seller Ratings and Feedback.
Prioritize sellers with consistently high positive feedback percentages and a substantial volume of recent reviews. Scrutinize negative reviews for recurring themes, such as misrepresentation of product condition or unresponsive customer service. The aggregate sentiment provides insight into seller reliability.
Tip 2: Meticulously Examine Product Descriptions and Images.
Carefully evaluate product descriptions for clarity and completeness. Pay close attention to details regarding cosmetic condition, included accessories, and warranty terms. Request additional images from the seller if the provided visuals are insufficient or unclear. Discrepancies between descriptions and actual product conditions are a common source of dissatisfaction.
Tip 3: Understand Warranty Coverage and Return Policies.
Thoroughly review the warranty terms and return policies before making a purchase. Confirm the warranty duration, the covered defects, and the process for filing a claim. Be aware of any restocking fees or return shipping costs. A robust warranty and a flexible return policy provide crucial protection against unforeseen issues.
Tip 4: Leverage User Forums and Online Communities.
Consult online forums, such as “amazon renewed premium reddit,” for user-generated reviews and insights. Search for specific product models or seller names to identify potential issues or patterns of complaints. Collective knowledge from the community can provide valuable perspectives and inform purchasing decisions.
Tip 5: Conduct Thorough Post-Receipt Testing.
Upon receiving a refurbished item, perform comprehensive testing of all features and functionalities. Verify battery health, test all ports and connections, and assess the display for defects. Address any discrepancies or issues with the seller immediately to facilitate prompt resolution. Proactive testing minimizes the risk of discovering hidden defects after the return window has closed.
Tip 6: Compare Prices Across Multiple Sellers and Platforms.
Do not limit price comparisons solely to a single seller or platform. Explore alternative sources for refurbished electronics to identify the most competitive offers. Factor in shipping costs, taxes, and warranty coverage when comparing prices to ensure an accurate assessment of total cost.
Adherence to these strategies enhances the probability of a satisfactory purchase experience. These recommendations mitigate risks and capitalize on the potential savings associated with refurbished products. They are derived from collective experiences shared on platforms dedicated to consumer empowerment.
The ensuing section will present concluding remarks, encapsulating key insights and offering a comprehensive perspective on purchasing from this marketplace.
Conclusion
The extensive exploration of discussions surrounding product offerings, as evidenced within “amazon renewed premium reddit,” reveals a nuanced landscape of consumer experiences. Key considerations consistently emerge: product condition variability, warranty claim efficacy, seller reliability, price versus new product alternatives, and the potential for hidden defects. Each aspect significantly shapes user perceptions and influences purchase decisions. The aggregation of user-generated content within the online forum serves as a valuable resource for prospective buyers, enabling informed choices within a market characterized by inherent uncertainties.
The findings suggest a need for both increased transparency from sellers and heightened vigilance from consumers. Continued scrutiny of seller practices, coupled with a commitment to sharing experiences within online communities, will serve to promote accountability and refine the value proposition of refurbished goods. The ongoing dialogue on platforms such as “amazon renewed premium reddit” remains vital for ensuring that this market segment operates with integrity and delivers genuine benefits to consumers. The future success depends on mutual commitment to transparency, quality and rigorous customer protection.
